Refund policy

Return & Refund Policy

We want you to be happy with your purchase from Oak & Orbit. If there is a problem with your order, please contact us at craftedvives@gmail.com so we can help.

Returns

Unopened, unused, and non-food merchandise may be eligible for return within 30 days of delivery. Items must be in their original condition and packaging, and proof of purchase may be required.

Because coffee and other food or consumable products are sensitive to storage and handling after delivery, opened food and beverage products cannot be returned.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted. Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or you received the wrong product, contact us as soon as possible at craftedvives@gmail.com. Please include your order number and, when applicable, photos of the item and packaging so we can evaluate the issue.

If we determine that the item was damaged, defective, or incorrect, we will work with you to provide an appropriate replacement or refund.

Non-Returnable Items

Opened food and beverage products, gift cards, clearance/final-sale merchandise, and personalized or custom items are not eligible for return unless they arrive damaged, defective, or incorrect.

Refunds

Once an eligible return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card company to post the refund.

Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.

For questions regarding a return or refund, contact us at craftedvives@gmail.com.